It's a key message in my book Navigating the Winds of Change: Staying on Course in Business & in Life: Perspective matters.It's so easy to lose perspective. Whether you're trying to convince a boss to make a change or trying to evaluate if a government reform idea is a good deal or not, getting a... Continue Reading →
What I "Can" Do
There are times when saying 'No' seems like a career-limiting move. Yet a clear personal productivity principle is learning to say 'No'.Easier said than done.I often cover this topic in our project management and leadership development workshops. Here's a link to my article "How to Say 'No' (Without Saying 'No')" that provides some helpful advice.In... Continue Reading →
Service to Shout About
This is not normal. I'm yelling at a customer service rep from GiftCards.com. I don't yell at people--at least very often.How did this happen?This is a quick tale of customer service from two companies, with lessons for us all.About a year ago I was awarded a gift card by one of my top clients as... Continue Reading →
