I'm struck by the contrast. I'm going through Dale Carnegie's classic book How to Win Friends and Influence People again. This morning I was reading Carnegie's advice regarding arguments. Bottom-line: you can't win them. If you lose the argument, you lose. If you win the argument, you lose because the other person walks away defeated and... Continue Reading →
A Really Bad Way to Approach Conflict (Plus a Free Offer!)
There are many ways to approach a conflict situation. The one I describe in today's newsletter is definitely not recommended! Make sure to check it out.While you're there, check out the special offer. The first 10 people to respond get a free license to our e-learning offering entitled Beyond the Rock and the Hard Place:... Continue Reading →
How the Conflict in the Taxi Ended
In a recent newsletter I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven’t read the story, click here to read it before continuing (it takes 2 minutes or less).So, how did I respond when the driver spewed, “No! You said Hampton Inn at... Continue Reading →
