Published by Andy Kaufman
Andy Kaufman, PMP is an international speaker, author, and executive coach, and President of the Institute for Leadership Excellence & Development Inc. Andy works with organizations around the world, helping them improve their ability to deliver projects and lead teams.
Andy’s keynotes, workshops, and executive coaching services have reached tens of thousands of people from hundreds of companies over the years, helping them deliver their projects, become more confident leaders, take focused action, and deliver results. He brings a rich background of over 25 years of experience in executive management, technology, team leadership, project management, consulting, and coaching.
Andy is a certified trainer and author of Navigating the Winds of Change: Staying on Course in Business & in Life, Shining the Light on The Secret, and an e-book entitled How to Organize Your Inbox & Get Rid of E-Mail Clutter, all published by Zurich Press. He is a certified Project Management Professional (PMP®) and a member of the Project Management Institute (PMI®).
Andy is the publisher of the Horizon Time newsletter which is read by professionals around the world. He is also the host of The People and Projects Podcast which provides interviews and insights to help listeners lead people and deliver projects. The podcast focuses on the intersection of People and Projects--where work gets done in the real world.
Andy is a recognized expert on topics related to leadership, project management, managing conflict, networking, relationships, time management, teambuilding, and delivering results.
Learn more at the Institute’s website at http://www.i-leadonline.com.
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How do you feel when you’re about to walk into a conflict discussion? How prepared are you to deal with conflict?
I do not have any major conflicts currently. Some project stakeholders are more difficult to work with than others which can cause some conflict. Often it seems the conflicts are between people instead of ideas. i learned in your elearning program about summarizing the conflict in a sentence which has helped me. It helps me stay focused on the real issue. Also your teaching about not telling stories to myself was very helpful. I do not like conflict but I feel I am getting better at it.
Some of the most frustrating conflict for me is with people on my team and in other departments. I have learned to try and keep my cool even when I have to count far beyond 10.
I agree with the friendly fire comment. Also trying to keep project stakeholders happy takes a lot of time for me. I try to remember and communicate that what they want and what I want is the same: a solution that works for the end customer.