Earlier this year Peggy Noonan wrote an article about President Obama's new term: "Every new president starts out fresh, in part because he doesn't know what he doesn't know. Ignorance keeps you perky."The months since have shown that running a government is more challenging than running a campaign. Though you and I are not seeking... Continue Reading →
Service to Shout About
This is not normal. I'm yelling at a customer service rep from GiftCards.com. I don't yell at people--at least very often.How did this happen?This is a quick tale of customer service from two companies, with lessons for us all.About a year ago I was awarded a gift card by one of my top clients as... Continue Reading →
A Really Bad Way to Approach Conflict (Plus a Free Offer!)
There are many ways to approach a conflict situation. The one I describe in today's newsletter is definitely not recommended! Make sure to check it out.While you're there, check out the special offer. The first 10 people to respond get a free license to our e-learning offering entitled Beyond the Rock and the Hard Place:... Continue Reading →
