Mom’s Advice for Dealing With Difficult People

I completely enjoyed facilitating a leadership development workshop today. The class was packed with people who are transitioning into leadership roles--moving from individual contributors to managers. At one point the discussion moved towards dealing with difficult people. In particular, a participant talked about struggling with a challenging boss. Cynthia, a new leader in the organization's HR department,... Continue Reading →

Steven Slater is Not a Hero

Another headline caught my attention today, once again referring to JetBlue flight attendant Steven Slater as a hero. A hero? I could see labels such as intriguing, outlandish, crazy, or extreme. I admit I chuckled out loud when I heard about the incident, just imagining a uniformed flight attendant sailing down a slide with two... Continue Reading →

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