Mom’s Advice for Dealing With Difficult People

I completely enjoyed facilitating a leadership development workshop today. The class was packed with people who are transitioning into leadership roles--moving from individual contributors to managers. At one point the discussion moved towards dealing with difficult people. In particular, a participant talked about struggling with a challenging boss. Cynthia, a new leader in the organization's HR department,... Continue Reading →

An Insidious Cause of Poor Project Decisions

According to Professor Michael Roberto, author of Know What You Don’t Know, one of the skills to uncover potential problems in business and on projects is to "Hunt for Patterns." Roberto fleshes this out, detailing how some problems stem from using faulty analogies. Intuition depends on "our ability to draw appropriate analogies"--a connecting the dots... Continue Reading →

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