Great Customer Service Trumps Technology Nightmare

Here's the setting: I'm interviewing Dr. Kenneth W. Thomas for my podcast yesterday. Ken is one of the most influential researchers in worker empowerment and conflict management, with his Thomas-Kilmann Conflict Mode Instrument (TKI) having sold over 6 million copies.We're having a great interview. He's into it, I'm enjoying it. His PR guy is on... Continue Reading →

"Could I have a translator for what this IT guy said?"

If you're not an Information Technology (IT) professional, you probably have to work with one. A common complaint about communication across organizational boundaries is the use of jargon, and the IT people I interact with are often guilty of this communications sin.According to the results of a survey conducted by IT recruitment consultancy Computer People,... Continue Reading →

Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren.

Up ↑