Junk Food Leadership

In a recent Horizon Time newsletter article I told the story of a customer service wreck on a recent trip through the airport. Click here to take a minute to read it.I assert that it all comes down to leadership. In this case, it was junk food leadership. Let’s break it down to learn some... Continue Reading →

Announcing: Institute Webcasts!

For years we've resisted alternatives to face-to-face learning sessions for one primary reason: in many cases, they just don't work! Too often teleseminars and webcasts are conducted in a way that people just don't learn effectively. Too many people, too little interaction. Too much benefit for the provider of training. Too little for the learner.Until... Continue Reading →

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