{"id":58,"date":"2008-03-21T11:57:00","date_gmt":"2008-03-21T16:57:00","guid":{"rendered":"http:\/\/www.leadershipintherealworldblog.com\/?p=58"},"modified":"2008-03-21T11:57:00","modified_gmt":"2008-03-21T16:57:00","slug":"how-the-conflict-in-the-taxi-ended","status":"publish","type":"post","link":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/2008\/03\/how-the-conflict-in-the-taxi-ended\/","title":{"rendered":"How the Conflict in the Taxi Ended"},"content":{"rendered":"

\"ManageIn a recent newsletter<\/a> I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven\u2019t read the story, click here<\/a> to read it before continuing (it takes 2 minutes or less).<\/p>\n

So, how did I respond when the driver spewed, \u201cNo! You said Hampton Inn at the airport!\u201d<\/p>\n

I first took a deep breath to keep from lashing out. After all, my family was in the backseat and it was important that I not do anything that puts them in danger. I knew that more than my (now nervous) wife was in the back seat. Three little ones were watching what Dad was going to model.<\/p>\n

I looked into the driver’s eyes, replied firmly but respectfully, \u201cNo, I said Monsignor O\u2019Brien Highway. Take us to the Hampton Inn on Monsignor O\u2019Brien Highway, now.\u201d<\/p>\n

He wasn\u2019t happy but he did take the next right turn. We were suddenly in a dark, rough looking neighborhood that I\u2019m sure didn\u2019t do much to settle my wife\u2019s nerves!<\/p>\n

I pulled out my cell phone and called our hotel. In a voice loud enough to make sure the driver heard, I asked the front desk approximately how expensive a taxi fare from our origination to the hotel should cost. I repeated the answer out loud, \u201cDid you say $15? Thank you.\u201d<\/p>\n

The taxi fare was already over $20, with at least 10 minutes to go.<\/p>\n

As if I thought he hadn\u2019t heard me (you never know with this driver!), I calmly but firmly told him, \u201cI will be paying you $15 for this trip.\u201d I didn\u2019t have to speak his language to understand the essence of what was said under his breath.<\/p>\n

I didn\u2019t respond.<\/p>\n

We were never so happy to see a Hampton Inn. The family poured out of the backseat with a collective sigh.<\/p>\n

The driver knew he wouldn\u2019t get his $35 taxi. Much to his surprise, I pulled out a $20 bill and told him to keep the change. A bit stunned, he responded, \u201cI\u2019m sorry for the mistake.\u201d<\/p>\n

Not all conflict ends quite this amicably. Enjoy it when it does. Though I don\u2019t naturally use a Competing<\/em> conflict style often, a controlled version of it worked in this case, followed by a Compromising<\/em> pay out at the end.<\/p>\n

We can help you learn to manage conflict with more confidence. Our Beyond the Rock and the Hard Place<\/a> can be delivered in a keynote, workshop, or e-learning formats. Click here<\/a> for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"

In a recent newsletter I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven\u2019t read the story, click here to read it before continuing (it takes 2 minutes or less). So, how did I respond when the driver spewed, \u201cNo! You said Hampton Inn… Continue Reading →<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[11,17,21,44,6],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p488Wj-W","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts\/58"}],"collection":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}