{"id":354,"date":"2012-12-05T15:51:46","date_gmt":"2012-12-05T20:51:46","guid":{"rendered":"http:\/\/www.leadershipintherealworldblog.com\/?p=354"},"modified":"2012-12-05T16:23:42","modified_gmt":"2012-12-05T21:23:42","slug":"how-to-say-no-without-saying-no-2","status":"publish","type":"post","link":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/2012\/12\/how-to-say-no-without-saying-no-2\/","title":{"rendered":"How to Say &#8220;No&#8221; without Saying &#8220;No!&#8221;"},"content":{"rendered":"<p><em><strong><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">&#8220;Hey, could you do this for me?&#8221;<\/span><\/strong><\/em><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\"><strong>It&#8217;s a simple question<\/strong>. Being a team player (or a good direct report), it seems like a reasonable answer would be &#8220;Sure!&#8221; <\/span><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">But t<\/span><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">here are times when saying \u201cNo\u201d is the best way to respond. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\"><strong>This is not a matter of laziness or unwillingness to help<\/strong>. Rather, it is a reflection of other circumstances, such as you already being fully committed to other work. Or it could be\u00a0that someone else would be better suited for the work. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\"><strong>Regardless, saying \u201cNo\u201d can be difficult<\/strong>, especially when the request is coming from a boss or colleague higher in the organization. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">The list below outlines some responses that are effectively saying \u201cNo\u201d without necessarily using the word \u201cNo\u201d. Clearly, none of these will work perfectly every time. You may also find ways to combine some of the approaches. The key is to adapt the response to the situation.<\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>1. Express your willingness to help (with an explanation, if necessary).<\/strong>\u00a0Showing that you have a willingness to be\u00a0part of the solution is nearly always a positive approach. It will not serve you well to be known as the \u201cNo\u201d person\u2014the person who tends to respond \u201cNo\u201d to seemingly every request.<\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI\u2019d like to do that for you, but I\u2019m not taking on new projects at the moment.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI\u2019d like to\u00a0help\u00a0you, but my manager has asked I complete these tasks first.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI would love to be able to help. Unfortunately with the other projects I\u2019m currently working on, I would not be able to get that done on time.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>2. Offer an alternative.<\/strong>\u00a0The person making the request has a need. Giving them an alternative can be a responsible way to help without requiring you to do the work.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI won\u2019t be able to do it, but I can show you how to do it.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI see you need help. Roberta might be better for the job.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>3. Offer to do it later.<\/strong> This approach shows you are willing to help but cannot do so now.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI can\u2019t help you now. However,\u00a0I can do it next week.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI wouldn&#8217;t be able to start that until Monday. Is that OK?\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>4. Offer to do a part of the task.<\/strong>\u00a0If your availability is short, you might be able to help with part of the task. Instead of signing up for it all, offer to help on part. This can be used as a way to help teach them how to do the task.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI can\u2019t take the entire task on. However, I can do this part for you.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>5. Ask for the priority.<\/strong> When you are juggling many high priority tasks, sometimes the best thing you can do is to find out how a new request fits in with the others from a priority perspective.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI\u2019m in the middle of several projects. Which one would you like me to set aside to do this?\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI\u2019m fully booked working on __________. I\u2019d be happy to do what you\u2019re asking. Which project should be\u00a0put on the back-burner?\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>6. Buy time with a\u00a0delay tactic.<\/strong> Sometimes requests surprise us and we seemingly don\u2019t have enough time to consider them before responding. Instead of agreeing to something you can\u2019t deliver or saying \u201cNo\u201d to something you could work on, a delay tactic may give you just enough time to come up with a more informed answer.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cCan I get back to you? I need to check my schedule.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cCan you stop by later? I\u2019m unable to commit right now.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>7. Put some responsibility back on them.<\/strong>\u00a0If you are doing work for someone else, it helps if they retain\u00a0some accountability with the task. Sharing some of the responsibility can show how big of a priority the request is. It can also make sure the other person is committed to giving you the information and resources necessary for you to successfully deliver for them.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cCould you put that in writing, including the due date and key outcomes? I will review it with my boss.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cYes, I can do that. Here is what I need from you.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>8. Acknowledge your limitations.<\/strong>\u00a0There are times you will be asked\u00a0to work on something that is outside of your expertise. It may be\u00a0a learning experience that is worthy of trying. But it also may be a situation that your lack of experience would make it extremely difficult to deliver successfully. Or it could be you are not available to help.<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI don\u2019t have sufficient experience with that. I can\u2019t help you.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cI am on holiday for the next two weeks and will not be able to help.\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><span style=\"font-size: medium;\"><span style=\"font-family: Calibri;\"><strong>9. Say \u201cNo\u201d.<\/strong>\u00a0Finally, sometimes the best response is just saying \u201cNo\u201d. This is particularly appropriate if the request crosses an ethical, safety, compliance, or other boundary. Beyond those difficult situations, this approach can also be helpful for people who have not caught on to your other attempts of saying \u201cNo\u201d without saying \u201cNo.\u201d In such a case, just smile and respond, \u201cNo!\u201d<strong><\/strong><\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cNo. I\u2019m not comfortable with that.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cNo. Thank you for asking.\u201d<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: Calibri; font-size: medium;\">\u201cNo!\u201d<\/span><\/span><\/li>\n<\/ul>\n<p><em><strong><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">&#8220;Hey, could you do this for me?&#8221;<\/span><\/strong><\/em><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">&#8220;No, you idiot! Can&#8217;t you see I&#8217;m busy!&#8221; <em><strong>That&#8217;s probably not how you want to respond!<\/strong><\/em><\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">Though none of above strategies will magically make all unreasonable requests go away, here&#8217;s a dose of reality from my career: Too often I failed to at least attempt to influence the situation. Rather, I acquiesced. <\/span><\/p>\n<p><strong><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">I invite you to adapt one or more of these approaches the next time you want to say no but are concerned to do so.<\/span><\/strong><\/p>\n<p><span style=\"color: #000000; font-family: Calibri; font-size: medium;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Hey, could you do this for me?&#8221; It&#8217;s a simple question. Being a team player (or a good direct report), it seems like a reasonable answer would be &#8220;Sure!&#8221; But there are times when saying \u201cNo\u201d is the best way to respond. This is not a matter of laziness or unwillingness to help. Rather, it&#8230; <a class=\"more-link\" href=\"https:\/\/www.leadershipintherealworldblog.com\/index.php\/2012\/12\/how-to-say-no-without-saying-no-2\/#more-354\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[1],"tags":[108,119,109],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p488Wj-5I","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts\/354"}],"collection":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/comments?post=354"}],"version-history":[{"count":6,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts\/354\/revisions"}],"predecessor-version":[{"id":357,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/posts\/354\/revisions\/357"}],"wp:attachment":[{"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/media?parent=354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/categories?post=354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.leadershipintherealworldblog.com\/index.php\/wp-json\/wp\/v2\/tags?post=354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}